Frequently Asked Questions

Everything you need to know about your Step One experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for faster delivery.

How do I return or exchange an item?

We provide a 30-day return policy. Items must be unworn, with tags attached, and in their original packaging. You can initiate a return through our online portal.

What payment methods do you accept?

Step One accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How can I find the right size?

Each product page includes a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How do I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.